Your business misses calls. Backline catches them.
When you're on the job, calls route to voicemail. 80% of those leads hang up and dial your competitor. Deploy an AI receptionist engineered for high-volume service businesses.
Keep your current number. No new phone system. No app required.
Sarah Mitchell
+1 (704) 882-4411
● Call missed — sent to Backline
Caller
Sarah Mitchell
Service
Brake Repair
Location
Charlotte, NC
Urgency
Today — Hot 🔥
0%
of callers hang up on voicemail
24/7
coverage, no gaps ever
0s
lead delivery after call ends
Revenue bleeds through the dial tone.
Every missed call is a lead handed directly to your local competition. One missed job can cost more than Backline's entire monthly price.
The 80% Drop-off
Most callers facing an urgent issue refuse to leave a message. They hang up and call the next number on Google.
After-Hours Calls
Customers call at 8pm. Voicemail picks up. They find someone else by morning.
Context Loss
Rushed callbacks result in missed nuance and poorly scoped jobs, wasting field time and fuel.
Brand Perception
A full inbox signals a chaotic business, not a premium, reliable local service provider.
Three stages of interception.
Conditional Route
Your phone rings like normal. If you miss it, standard carrier conditional forwarding routes to Backline instantly — no porting required.
AI Intake
The agent answers in natural voice, collects name, service request, urgency, and any job-specific details your business needs.
Instant Dispatch
Within seconds of the call ending, a clean lead summary hits your phone via SMS and email — name, number, service, urgency, full transcript.
Built to capture real revenue.
24/7 Answering
Nights, weekends, holidays — Backline never sleeps.
Lead Qualification
Filters real service requests from noise and vendor calls.
Contact Capture
Name, number, and callback preference every time.
Urgency Detection
Hot leads flagged so you know who to call back first.
SMS + Email Alerts
Instant notification the moment a call ends.
Transcripts + Recordings
Full record of every AI conversation.
Monthly Reports
See exactly how many calls Backline captured.
No Number Change
Your business number stays the same. Zero disruption.
Hear it for yourself.
Call the demo line and pretend your car won't start. Backline will answer, collect your details, and generate a lead summary.
(803) 875-3380Available 24/7. No humans.
Simple pricing for local businesses.
Tier 1
Best for solo operators
$0.25/min after 250 min
- 250 minutes/month included
- AI receptionist for all missed calls
- Lead summaries via email
- Lead dashboard access
- Call transcripts + recordings
Tier 2
Most PopularFor growing service businesses
$0.22/min after 750 min
- 750 minutes/month included
- Everything in Tier 1
- Priority lead tagging
- SMS + email alerts
- $0.22/min overage rate
Tier 3
For high-volume operations
$0.20/min after 1500 min
- 1,500 minutes/month included
- Everything in Tier 2
- Lowest overage rate ($0.20/min)
- Priority support
- Advanced reporting
No setup fees. Cancel anytime. Need more? Talk to us.
Better than voicemail.
Cheaper than a receptionist.
Voicemail
- Customers hang up
- No qualification
- No urgency sorting
- Easy to ignore
Human Receptionist
- Expensive to hire
- Limited hours
- Hard to scale
- Misses calls too
Backline
- Answers 24/7
- Captures lead details
- Sends instant summaries
- Handles multiple calls